Work experience
Roadie (UPS) x Georgia Tech - Sponsored Project
UX Research Assistant (Fall 2024)
I developed a research plan, conducted interviews with multi-gig drivers, and analyzed findings to inform prototype development for a cross-platform app. Using Figma, I created wireframes based on user insights and design needs. I also wrote concise reports to present research and designs to the UX team for feedback and implementation.
Roadie (UPS) x Georgia Tech - Sponsored Project
UX Research Assistant (Fall 2024)
I developed a research plan, conducted interviews with multi-gig drivers, and analyzed findings to inform prototype development for a cross-platform app. Using Figma, I created wireframes based on user insights and design needs. I also wrote concise reports to present research and designs to the UX team for feedback and implementation.
Block.a
Customer Support Lead (2022 - 2024)
I led a usability testing research initiative to identify product pain points and improve overall usability. Additionally, I managed the customer support team, reducing one-star ratings from 12% to 4% in 5 months. I also co-created an automation system that reduced customer outreach by 41%.
Block.a
Customer Support Lead (2022 - 2024)
I led a usability testing research initiative to identify product pain points and improve overall usability. Additionally, I managed the customer support team, reducing one-star ratings from 12% to 4% in 5 months. I also co-created an automation system that reduced customer outreach by 41%.
Block.a
Field Operations Specialist (2019 - 2024)
In the intersection between Product and Operations, I planned and executed product roadmaps in collaboration with cross-functional teams to align features with business goals and user needs. I implemented both offline and on-site technologies, ensuring smooth integration into operational processes. Additionally, I trained vendors and provided support to ensure successful platform rollout and adoption.
Block.a
Field Operations Specialist (2019 - 2024)
In the intersection between Product and Operations, I planned and executed product roadmaps in collaboration with cross-functional teams to align features with business goals and user needs. I implemented both offline and on-site technologies, ensuring smooth integration into operational processes. Additionally, I trained vendors and provided support to ensure successful platform rollout and adoption.
Tulu Inc.
Field Operations Member (2019 - 2021))
I managed inventories using Zoho to ensure smooth operations and accurate record-keeping, optimizing workflows for better user experiences. I collaborated with international technicians to resolve IT-related issues, addressing pain points that impacted users. Additionally, I supervised contractors and facilitated clear communication, ensuring a seamless experience across teams.
Tulu Inc.
Field Operations Member (2019 - 2021))
I managed inventories using Zoho to ensure smooth operations and accurate record-keeping, optimizing workflows for better user experiences. I collaborated with international technicians to resolve IT-related issues, addressing pain points that impacted users. Additionally, I supervised contractors and facilitated clear communication, ensuring a seamless experience across teams.
What I do
User Interview
Experienced in planning and conducting interviews to understand users pain points.
User Interview
Experienced in planning and conducting interviews to understand users pain points.
User Research
Experienced in conducting user research, usability testing.
User Research
Experienced in conducting user research, usability testing.
Statistical Analysis.
Adept at translating raw data into actionable insights using tools like R-Studio.
Statistical Analysis.
Adept at translating raw data into actionable insights using tools like R-Studio.
UX Design & Prototyping
From wireframes to user journeys I utilise various UX techniques to materialize ideas.
UX Design & Prototyping
From wireframes to user journeys I utilise various UX techniques to materialize ideas.
The tools I'm using
R-Studio
Statistical Analysis.
R-Studio
Statistical Analysis.
Dovetail
Interview Coding.
Dovetail
Interview Coding.
Qualtrics
Surveys.
Qualtrics
Surveys.
Figma
Wireframing, prototyping.
Figma
Wireframing, prototyping.
I'm Dan
A passionate UXR student focused on investigating meaningful, user-centered digital experiences. With over 14 years of experience working in a wide variety of positions in a variety of industries and startups, I have the necessary capacity to empathize with people to understand their needs and pain points.I aim to generate insights that will change the world for the better, one QOL at a time.
Work experience
Roadie (UPS) x Georgia Tech - Sponsored Project
UX Research Assistant (Fall 2024)
I developed a research plan, conducted interviews with multi-gig drivers, and analyzed findings to inform prototype development for a cross-platform app. Using Figma, I created wireframes based on user insights and design needs. I also wrote concise reports to present research and designs to the UX team for feedback and implementation.
Block.a
Customer Support Lead (2022 - 2024)
I led a usability testing research initiative to identify product pain points and improve overall usability. Additionally, I managed the customer support team, reducing one-star ratings from 12% to 4% in 5 months. I also co-created an automation system that reduced customer outreach by 41%.
Block.a
Field Operations Specialist (2019 - 2024)
In the intersection between Product and Operations, I planned and executed product roadmaps in collaboration with cross-functional teams to align features with business goals and user needs. I implemented both offline and on-site technologies, ensuring smooth integration into operational processes. Additionally, I trained vendors and provided support to ensure successful platform rollout and adoption.
Tulu Inc.
Field Operations Member (2019 - 2021))
I managed inventories using Zoho to ensure smooth operations and accurate record-keeping, optimizing workflows for better user experiences. I collaborated with international technicians to resolve IT-related issues, addressing pain points that impacted users. Additionally, I supervised contractors and facilitated clear communication, ensuring a seamless experience across teams.
What I do
User Interview
Experienced in planning and conducting interviews to understand users pain points.
User Research
Experienced in conducting user research, usability testing.
Statistical Analysis.
Adept at translating raw data into actionable insights using tools like R-Studio.
UX Design & Prototyping
From wireframes to user journeys I utilise various UX techniques to materialize ideas.
The tools I'm using
R-Studio
Statistical Analysis.
Dovetail
Interview Coding.
Qualtrics
Surveys.
Figma
Wireframing, prototyping.
I'm Dan
A passionate UXR student focused on investigating meaningful, user-centered digital experiences. With over 14 years of experience working in a wide variety of positions in a variety of industries and startups, I have the necessary capacity to empathize with people to understand their needs and pain points.I aim to generate insights that will change the world for the better, one QOL at a time.